Everything You Need at Heathrow
up to 24 hours
We will monitor your flight
Maximum comfort and safety
Dedicated customer service
Our Services
Every service is built around you — your journey, your schedule, your needs.
Meet & Assist
A dedicated personal agent by your side from the moment you arrive to the moment you depart. Fast-track security, luggage assistance, electric buggy, and full terminal escort — for arrivals, departures, and transit connections at Heathrow airport.
VIP Airport Suites
Escape the terminal entirely. Access Heathrow's legendary Windsor Suite — private dining, premium beverages, and complete discretion — while your agent handles every detail of your journey behind the scenes.
Executive Chauffeur
Door-to-terminal luxury transfers in a premium executive vehicle. Your uniformed chauffeur tracks your flight in real time, handles your luggage, and ensures a seamless, punctual journey — available 24 hours a day.
Our Services
Every service is built around you — your journey, your schedule, your needs.
Meet & Assist
A dedicated personal agent by your side from the moment you arrive to the moment you depart. Fast-track security, luggage assistance, electric buggy, and full terminal escort — for arrivals, departures, and transit connections at Heathrow airport.
Everything You Need at Heathrow
Premium Assistance for Every Step of Your Journey
Travelling through a busy international airport can be one of the most stressful parts of any journey. Long queues, heavy luggage, unfamiliar terminals, and tight connections — these are challenges that every passenger faces, regardless of how often they fly. The airport experience should never overshadow the journey itself.
At LHR Assist, we believe every traveller deserves a personal, professional, and completely stress-free airport experience. Our dedicated team of airport assistance specialists handles every detail on your behalf — from the moment you step off the plane to the moment you reach your destination. Fast-track security, luggage handling, terminal escorts, VIP suite access, and executive transfers — all managed seamlessly under one service.
We work with a wide range of travellers — families navigating busy terminals with young children, business professionals on tight schedules, elderly passengers who need extra care and attention, and VIP guests who require the highest level of privacy and discretion. Whatever your needs, whatever your journey — our team is ready, prepared, and entirely focused on you.
Steps to a Stress-Free Journey
From booking to boarding — we make it simple.
Book Online
Select your service, enter your flight details, and confirm your booking in just few clicks. Instant confirmation is sent directly to your email — no waiting, no phone calls needed.
We Meet You
Your dedicated LHR Assist agent greets you by name at the agreed meeting point — personalised sign in hand, fully briefed on your itinerary and any special requirements you have shared with us.
Enjoy the Journey
Relax while we take care of everything. Fast-track security, luggage handling, boarding passes, and connections — all managed by your agent. You simply follow us. No queues, no confusion, no stress.
Our Meet & Assist Services
Meet and Assist with a Luxurious Travel Experience from Kerbsides to the Skies. Operating over 20 destinations worldwide.
Arrival
Experience a smooth and effortless arrival with Concierge Nine. Our expert greeters will meet you at the aircraft or air bridge, holding identifiable signs for easy recognition. They will assist you through passport and visa procedures, provide porter service at baggage claim, and offer VIP access to arrivals lounges (where available). Additionally, our greeter will coordinate with your waiting driver, arrange a convenient meeting point, and escort you to your chosen transportation vehicle, ensuring a seamless transition from the airport to your destination.
Departure
Experience a hassle-free departure with Concierge Nine. Our dedicated representatives will reach out to you before your airport journey to arrange a convenient meeting spot. Upon arrival, our greeter will welcome you at the airport entrance or VIP terminal, guiding you through each step of the departure process. They’ll accompany you during flight transactions, offer porter and fast track services (where applicable), and provide complimentary snacks and beverages at the VIP lounge (where available), allowing you to unwind until your flight departure. Travel with ease and confidence with Concierge Nine.
Connection
Experience comfort and convenience during your journey with Concierge Nine’s Transit Service. Our expert greeters will greet you at the aircraft or air bridge, holding identifiable signs for easy recognition. They offer personalized assistance with connecting flights, facilitate any necessary visa and passport transactions, provide porter service at baggage claim, and grant access to a private VIP lounge where you can enjoy complimentary snacks and beverages. Finally, our dedicated concierge professional will escort you to the departure gate, ensuring a seamless transition for your onward journey.
VIP Suites
Redefine Your Airport Experience
Experience the epitome of luxury with our exclusive airport suites, including the prestigious Windsor suites at Heathrow. Start your journey with a chauffeured drive to the airport, bypassing crowds via a private access road. Greeted by a bowler-hatted doorman, you’ll be escorted to your suite where a private butler awaits. Indulge in unlimited Dom Pérignon, a curated wine list, and a three-course menu by Michelin-starred chef Jason Atherton. Admire rotating art from masters like Andy Warhol, while your personal flight liaison handles check-in, customs, and security within the suite. With Concierge Nine, experience travel like royalty.
VIP Suites
Experience the epitome of luxury with our exclusive airport suites, including the prestigious Windsor suites at Heathrow. Start your journey with a chauffeured drive to the airport, bypassing crowds via a private access road. Greeted by a bowler-hatted doorman, you’ll be escorted to your suite where a private butler awaits. Indulge in unlimited Dom Pérignon, a curated wine list, and a three-course menu by Michelin-starred chef Jason Atherton. Admire rotating art from masters like Andy Warhol, while your personal flight liaison handles check-in, customs, and security within the suite. With Concierge Nine, experience travel like royalty.
Experience luxury on the move with Concierge Nine’s Executive Chauffeur service, tailored for both airport and business travel. Upon landing, our courteous chauffeurs greet you at the aircraft, ensuring a lavish arrival experience. They seamlessly navigate airport formalities, escorting you to your awaiting vehicle. For business engagements, our chauffeurs extend your professional image, ensuring prompt arrivals and departures to meetings and events. Relax in comfort and arrive in style, whether it’s for airport transit or business travel, trust Concierge Nine to elevate your journey.