Meet & Greet at Heathrow
up to 24 hours
Real-time flight monitoring
Professional and fully trained
Dedicated customer service
Effortless Travelling with Experienced Airport Assistance
Navigating London Heathrow alone can be a stressful and overwhelming experience. Long queues, heavy luggage, unfamiliar terminals, and tight connections — these are challenges no traveller should have to face without support.
At LHR Assist, a dedicated personal agent handles every detail on your behalf from the moment you step off the plane to the moment you reach your destination. Fast-track security, luggage handling, terminal escort, and VIP suite access, all managed seamlessly under one service. Whether you are travelling with family, arriving on business, or simply want a calmer airport experience, our team is ready, prepared, and entirely focused on you.
Meet & Greet Arrival
Greeted by name, guided through passport control and baggage claim, escorted to your onward transport.
Meet & Greet Departure
Welcomed at the terminal, guided through check-in and fast-track security, escorted to your departure gate.
Meet & Greet Transit
Collected from your flight, guided through fast-track and transfer formalities, escorted to your next gate.
Choose Your Package
Select the package that suits your journey. Every tier includes a dedicated personal agent, choose the level of service and comfort that works best for you.
Comfort
passengers
No queues. No confusion. Just someone who knows exactly where to go.
- Personal agent at the gate
- Guidance through immigration & border control
- Expedited immigration
- Luggage assistance
- Electric buggy transfer airside
Chauffeur service available at an additional charge.
Business
passengers
Your time is too valuable for airport chaos. We handle everything.
- Personal agent at the gate
- Guidance through immigration & border control
- Expedited immigration
- Luggage assistance
- Electric buggy transfer airside
Chauffeur service available at an additional charge.
First
passengers
Aircraft to your door. Every detail handled. Nothing left to chance.
- Private terminal suite & car directly from aircraft
- Private immigration & customs formalities
- Exclusive VIP SuiteDedicated staff, chef-prepared meals, spa services & unlimited amenities
- Full luggage handling
- Chauffeur service included
Comfort
passengers
Start your journey the right way - calm, confident, and in control.
- Personal agent at terminal entrance
- Guidance through check-in & formalities
- Security fast track
- Luggage assistance
- Electric buggy transfer airside
Chauffeur service available at an additional charge.
Business
passengers
Skip the stress. Walk straight through. Land ready.
- Personal agent at terminal entrance
- Guidance through check-in & formalities
- Security fast track
- Luggage assistance
- Electric buggy transfer airside
Chauffeur service available at an additional charge.
First
passengers
Your car arrives. Your suite awaits. Your aircraft is ready.
- Private terminal suite & car directly to aircraft
- Private immigration & customs formalities
- Exclusive VIP SuiteDedicated staff, chef-prepared meals, spa services & unlimited amenities
- Full luggage handling
- Chauffeur service included
Comfort
passengers
Between flights, not between stress. We handle the airport so you don't have to.
- Personal agent as you land
- Full transit formalities assistance. Expedited immigration & security where clearance is required
- Luggage assistance
- Electric buggy transfer airside
Chauffeur service available at an additional charge.
Business
passengers
No queues, no delays, no carrying your own bags. Just a seamless connection.
- Personal agent as you land
- Full transit formalities assistance. Expedited immigration & security where clearance is required
- Luggage assistance
- Electric buggy transfer airside
Chauffeur service available at an additional charge.
First
passengers
Land, transfer, depart - every step managed. Your connection, perfected.
- Personal agent as you land
- Full transit formalities assistance. Expedited immigration & security where clearance is required
- Luggage assistance
- Electric buggy transfer airside
- Chauffeur service included
Your Journey, Personally Handled.
At LHR Assist, every Meet & Greet service is built around one thing — getting you through Heathrow with complete ease. Whether you are arriving, departing, or connecting, a dedicated personal agent is with you every step of the way.
Meet & Greet Arrival
From the moment your plane touches down, your LHR Assist agent is already waiting. Greeted by name at the aircraft gate or arrivals hall, you will never have to navigate Heathrow alone. We handle every step — passport control, baggage claim, customs, and onward transport so you can focus on what comes next.
Whether you have a tight schedule, heavy luggage, or simply want to arrive without the stress — our arrival service delivers a genuinely different airport experience from the very first moment.
Meet & Greet Departure
Your LHR Assist agent meets you at the terminal entrance before you even step inside. From that moment, every detail of your departure is managed professionally — check-in, fast-track security, lounge access, and a final escort directly to your boarding gate.
Travelling with heavy luggage? A tight schedule? Young children in tow? Our departure service is designed to remove every obstacle between you and a calm, confident departure.
Meet & Greet Transit
A tight connection at Heathrow is one of the most stressful experiences in travel. Our transit service removes every element of that stress. Your agent collects you directly from your arriving aircraft, navigates fast-track and all transfer formalities, and delivers you to your next departure gate calmly and on time — every single time.
With real-time flight monitoring and full knowledge of Heathrow’s terminals and shortcuts, we guarantee the most efficient transfer possible — no matter how tight the window.